It's nice to meet you.
We're incredibly excited to support members and organizers of the Legal Marketing Association at the 2018 annual conference in New Orleans!
By way of introduction, Inavero is a leading provider of client satisfaction surveys and service quality research for B2B service providers. We work with staffing firms, accounting firms, legal firms (hey that's you!), and HR service providers to build strategies for growth based on exceptional service quality and client satisfaction.
Fun facts about Inavero:
- We believe it's good business to place client satisfaction at the heart of your growth strategy.
- Our product and services help law firms improve client retention, grow existing accounts, win new clients (more quickly), and differentiate from the competition.
- We live and breathe Net Promoter® Score when measuring service quality. Our lifetime average (over 10 years of service!) is 84%... what's yours?
- We believe that client satisfaction surveys should do more than diagnose problems - they should capitalize on opportunities.
Want to learn more?
Here are some resources to help guide your client satisfaction initiative:
- Fred Reicheld's flagship HBR article on Net Promoter Score - "The one number you need to grow"
- NPS benchmarks for legal clients (longitudinal data from 2012 - 2017)
Let me know if you'd like to meet up at the LMA Conference to discuss client satisfaction, legal buyer behavior, or just nerd out over jazz and cocktails (New Orleans is famed to be the birthplace of both!). And of course, please don't hesitate to reach out to the Inavero team if you have any questions about our offering.