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Satisfaction Survey Checklist for Law Firms

In an industry where nearly 4 out of 5 clients would consider leaving their firm if they received a referral from their network, the value of checking in with your clients cannot be overstated. But where, and how, should your firm begin when designing a satisfaction survey initiative? And what steps can be taken to maximize the ROI of a survey program for your team, clients, and even prospects?

ClearlyRated has compiled this checklist to help your team build an execution roadmap, avoid common survey pitfalls, and make sure you gain the most valuable insights possible from your client satisfaction survey initiative.